Question 1

What is Healthcare Financial Protection™?

Accepted Answer

Healthcare Financial Protection™ is a new category that helps consumers verify healthcare transactions, flag healthcare risks, resolve healthcare financial problems, pay smarter, and optimize healthcare spending. healthlock is the first platform built for it.

Question 2

How is healthlock different from Aura?

Accepted Answer

Aura focuses on financial identity protection — credit, SSN, and account monitoring. healthlock is built specifically for healthcare: medical identity theft, healthcare fraud, provider breaches, claims, and healthcare transactions.

Question 3

How is healthlock different from LifeLock?

Accepted Answer

LifeLock monitors credit and financial identity. healthlock monitors healthcare-specific risks the credit bureaus do not see — including suspicious claims, provider breaches, and signs of medical identity misuse.

Question 4

Why does healthcare need its own protection platform?

Accepted Answer

Healthcare involves claims, providers, networks, insurance, billing, identity, and pricing all interacting at once. Generic identity products were not designed to see any of that. healthlock was.

Question 5

Is healthlock health insurance?

Accepted Answer

No. healthlock is not insurance. It does not pay claims, guarantee coverage, or replace your health plan. healthlock monitors healthcare activity and helps surface issues that may warrant review.

Question 6

Who should use healthlock?

Accepted Answer

Individuals and families who want to know when something is wrong with their healthcare — and, with healthlock Complete™, who want help resolving issues and reducing healthcare spending.

Question 7

What information does healthlock monitor?

Accepted Answer

Healthcare activity connected to your household — including claims, bills, provider breach disclosures, and identity-related signals. We collect the minimum required and never sell your data.

Question 8

How does Verify™ work?

Accepted Answer

Verify™ reviews healthcare transactions, claims, and bills connected to you and surfaces what looks correct, what looks unusual, and what may need a closer look in plain language.

Question 9

How does Flag™ work?

Accepted Answer

Flag™ uses the healthlock Intelligence Layer™ to detect potential problems — fraud, identity misuse, breach exposure, and healthcare anomalies — and notifies you when something needs attention.

Question 10

What is Cash Price Estimator™?

Accepted Answer

Cash Price Estimator™, included in healthlock Complete™, helps you compare healthcare prices before care occurs so you can make smarter financial decisions.

Question 11

What happens if healthlock identifies a problem?

Accepted Answer

You get a plain-language alert explaining what we saw and why it may matter. With healthlock Complete™, Resolve™ can help you fix healthcare financial problems end-to-end.

FAQ

Frequently asked questions